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Return Policy

RETURN POLICY

 

All Clearance items are FINAL SALE, No Discounts or Returns.

 

 

UNITED STATES

 

Free returns for orders shipped to customers in the U.S.

If for any reason you are unhappy with your purchase, your unworn shoes must be returned in their original shoe box within 30 days of the date printed on the invoice. Refunds are issued to your original payment method. Please allow 5-7 business days for your account to be creditedWe guarantee against manufactures’ defects within 60 days of purchase. Regular wear and tear does not qualify. 

  • Restricted Footwear is not responsible for missing, damaged, or package lost in transit.
  • Original shipping fee is non-refundable.
  • Gift certificates cannot be returned or refunded.

 

 

INTERNATIONAL

Canada and other international customers are responsible for return shipping costs.

Return the item(s) using an insured postal carrier to:

 

Restricted Footwear

17448 Railroad St.

City Of Industry, CA 91748

USA

 

 

EXCHANGE

Unfortunately, at this time, we do not offer an exchange. If you would like a different size, color or style, please request a return through your account or email: customerservice@restrictedshoes.com , swang@pasongroup.net for a refund and simply place a new order.

 

 

To return your item(s):

Account Members:

  1. Sign-In to your account
  2. Click “Completed” under Manage Your Account
  3. Request a return by clicking “Return Item(s)”

Guests:

  1. Email: customerservice@restrictedshoes.com and swang@pasongroup.net
  2. Please provide us your name, order#, style name, color and size you would like to return.
 
Print a pre-addressed return label
A return label will be processed and sent from FedEx or USPS.
This label is free with returns within the U.S.
If you select to return via other ship method, the shipping expense cannot be reimbursed.