Return Policy

 

 

 ALL SALES ARE FINAL! NO EXCHANGES, RETURNS OR CANNOT BE COMBINED WITH ANY OTHER DISCOUNTS.

 

 

UNITED STATES

 

Free returns for orders shipped to customers in the U.S.

If for any reason you are unhappy with your purchase, your UNWORN, UNDAMAGED shoes must be returned in their original shoe box within 30 days of the date printed on the invoice. Refunds are issued to your original payment method. Please allow 5-7 business days for your account to be credited. We guarantee against manufactures’ defects within 60 days of purchase. Regular wear and tear does not qualify. The warehouse will inspect merchandise sent back for a refund/exchange. We reserve the right to reject returns.

  • Restricted Footwear is not responsible for missing, damaged, or package lost in transit.
  • The original shipping fee is non-refundable.
  • Gift certificates cannot be returned or refunded.

 

 

INTERNATIONAL

Canada and other international customers are responsible for return shipping costs.

Return the item(s) using an insured postal carrier to:

 

Restricted Footwear

17448 Railroad St.

Rowland Heights, CA 91748

USA

 

 

 

 

RETURN / EXCHANGE REQUEST:
Follow the instructions to request your exchange/return online.

Account Members:

  1. Log into your account      
  2. Click “Completed” under Manage Your Account      
  3. Click "Return Item(s)” and select the item(s) for your return/exchange. Your request will be reviewed and you will receive an Email within 1-2 business days.

Guests:

       You may contact us at customerservice@restrictedshoes.com with the email subject: Return/Exchange Request – Your Order Number, to process your request for returns/exchanges.
      
Our customer service team will assist you with the process. 

 
 
 
 
 
PREPAID RETURN SHIPPING LABEL:
 
A return label will be processed and sent from FedEx or USPS.
This label is free with returns within the U.S.
If you select to return via other ship method, the shipping expense cannot be reimbursed.